Privacy policy

At Sweet Moments, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, book a baking workshop, complete a form, or contact us through our official communication channels.

Sweet Moments is a dessert business based in Quito, Ecuador, offering homemade and artisan desserts, selected healthy dessert options, and baking workshops. We may collect certain personal information when you place an order, book a workshop, complete a form, or contact us through our official channels.

Our approach to privacy is guided by these principles:

• Transparency — We clearly explain what personal information we collect and how we use it.

• Control — You may request access to, correction of, or deletion of your personal information, where applicable.

• Security — We take reasonable measures to protect your personal information.

• Purpose — We use your information only for legitimate business purposes, such as processing orders, managing workshop bookings, and communicating with you.

We may use cookies and similar technologies to:

• Improve the performance and functionality of our website.

• Understand how visitors interact with our website.

• Analyze website traffic and performance.

• Support marketing activities, where applicable.

You can manage cookies through your browser settings. For more information, please review our Cookie Policy.

We may use the personal information you provide to:

• Process and manage dessert orders.

• Manage baking workshop reservations.

• Respond to your questions and requests.

• Arrange delivery or pickup, when applicable.

• Process or confirm payments.

• Communicate with you about your orders or bookings.

• Improve our website, products, services, and customer experience.

• Send promotional communications when you have agreed to receive them.

We do not sell or rent your personal information.

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable data protection laws, you may have the right to:

• Access the personal information we hold about you.

• Request corrections or updates to your information.

• Request deletion of your personal information, where legally applicable.

• Withdraw your consent when processing is based on your consent.

• Opt out of marketing communications at any time.

To exercise these rights, please contact us at admin@sweetmoments.site.